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Serving the Emerald Coast with the full Cadillac lineup, honest pricing, and a genuine commitment to this community. Family owned and proud of it. Part of Step One Automotive Group, your 100% community partner on the Florida Panhandle.
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Providing transportation solutions for our community with unparalleled hospitality and complete transparency.
At Step One Cadillac Fort Walton Beach, our purpose is to drive positive impact in our communities. Step One Automotive Group is representing 16 premier brands in the automotive industry with 14 locations in the South Eastern United States. The company employs more than 600+ passionate employees selling 10,000 cars and servicing the needs of over 40,000 customers.
Real advantages you'll notice from your first visit through every service appointment down the road.
From the flagship Escalade and Escalade ESV to the sport-tuned CT4 and CT5 sedans, the XT4, XT5, and XT6 SUVs, and Cadillac's electric lineup including the LYRIQ, OPTIQ, and VISTIQ. We carry new Cadillac vehicles, quality pre-owned inventory across all makes, and Cadillac Certified Pre-Owned models with factory-backed coverage.
Browse Inventory →Exclusive to Step One Automotive Group, the Forever Warranty provides powertrain protection for as long as you own the vehicle on qualifying new purchases. No expiration date, no extra charge. It's one of the strongest coverage programs offered by any dealer group in the Florida Panhandle region.
Learn More →We back our military, first responders, and educators with real, meaningful savings. Qualifying buyers receive up to $1,500 off a new vehicle purchase, next-day service priority, a 10% discount on service and parts, pickup and delivery to local military bases, and 2 to 3 years of complimentary vehicle maintenance. The Forever Warriors program extends additional support to the military community throughout the year.
See the Program →Our finance team works with a broad network of lenders to find terms that fit your situation. No hidden fees, no last-minute surprises. We handle all credit profiles, including buyers who have had challenges in the past. Pre-qualify online in a few minutes without affecting your credit score.
Get Pre-Approved →Cadillac-certified technicians, genuine GM OEM parts, and specialized tools engineered for every model in the lineup, including EV service for the LYRIQ and other electric Cadillac models. Routine maintenance, complex repairs, recall work — handled right, the first time. Online scheduling available around the clock.
Schedule Service →Step One Automotive Group has invested more than $3 million into the Florida Panhandle through partnerships with organizations like the HSU Foundation, United Way, Boys & Girls Club of the Emerald Coast, Forever Warriors, Saving with Soul Pet Rescue, Emerald Coast Children's Advocacy Center, and the U.S. Air Force. When you buy from Step One, you're supporting the community you live in.
Our Community Impact →
Our service center is staffed by Cadillac-certified technicians using genuine GM OEM parts. Whether you're in for a routine oil change, a scheduled maintenance visit, recall work, or EV service for a LYRIQ or OPTIQ, every job gets the same attention. We're transparent about what we find, clear about what it costs, and focused on getting you back on the road quickly.
These core values guide everything we do, from the sales floor to the service bay to the community events we show up for year-round.
The cornerstone of everything we do. Acting ethically and transparently in all business dealings, prioritizing what's right over what's easy. Our word means something, and we hold ourselves to that standard every day.
A commitment to quality in every interaction, every repair, and every deal we make. We hold ourselves to high standards because our customers deserve results that exceed their expectations, and we have the discipline to deliver them.
Continuously pushing to be better today than we were yesterday. Our team embraces new challenges, pursues ongoing training, and looks for opportunities to improve the experience for every customer who walks through our doors.
Every team member owns their actions and outcomes. When something goes wrong, we fix it. That kind of accountability builds the trust that keeps customers returning and referring their friends and families to us for years.
Step One Cadillac Fort Walton Beach is part of Step One Automotive Group, one of the top 10 dealer groups in Florida and top 90 in the nation. With locations across the Florida Panhandle, Step One brings the stability and buying power of a large dealer group while keeping the personal attention and local accountability that matter most to our customers.
Being family owned has shaped how we operate. Decisions are made by people who live and work here, care about this community, and understand what it means to earn a customer's trust. Step One has invested more than $3 million back into the Florida Panhandle through partnerships with local schools, military organizations, children's programs, and environmental causes.
Community engagement is written into our mission, not bolted on as an afterthought. Every vehicle purchase from Step One helps fund the schools, nonprofits, and programs that make this region a place worth living. Our outreach focuses on three areas: children and education, military support, and the environment.
We partner with the HSU Foundation, Boys & Girls Club of the Emerald Coast, and the Emerald Coast Children's Advocacy Center to invest in the next generation of Panhandle residents. More than 1,500 children have been reached through Step One's education-focused programs.
Through the Forever Warriors program and our ongoing partnership with the U.S. Air Force and military families across the Panhandle, we provide financial assistance, vehicle services, and year-round advocacy for those who serve. The Hometown Heroes Program extends these benefits directly at the dealership level.
The Emerald Coast is one of the most beautiful places in the country, and we take that seriously. Step One supports environmental initiatives and local conservation efforts to help preserve what makes this area special for future generations, including our growing investment in EV education and infrastructure.
Answers to the questions we hear most often from customers across Fort Walton Beach and the Emerald Coast.
Yes. Our Hometown Heroes Program provides up to $1,500 in savings on a new vehicle purchase for eligible military members, first responders, and educators. The program also includes next-day service priority, a 10% discount on service and parts, pickup and delivery to local military bases, and 2 to 3 years of complimentary vehicle maintenance. Ask our team for full current program details when you visit or call.
Eligible participants include Active Duty military members, Reservists, National Guard members, U.S. Military Veterans, and their spouses. First responders and teachers may also qualify. The Forever Warriors program provides additional support specifically for the military community throughout the year. Contact our team to confirm your eligibility and get the full details before your visit.
Forever Warriors is Step One Automotive Group's dedicated military community initiative, providing ongoing support, partnerships, and advocacy for active duty service members and veterans across the Florida Panhandle. It goes beyond the vehicle purchase to connect Step One with the military community in a lasting way. Visit our Hometown Heroes page for details or speak with our team directly.
The Step One Forever Warranty is an exclusive powertrain protection program available on qualifying new vehicles purchased at Step One. It covers your powertrain for as long as you own the vehicle, at no additional cost. It's one of the strongest dealer-level coverage programs offered anywhere in the Florida Panhandle. Learn more about the Forever Warranty and see which vehicles qualify.
Yes. Our finance team works with a wide network of lenders and regularly helps customers with challenged credit histories, no credit, and first-time buyers. We focus on finding a payment that realistically works for your budget. Start your pre-qualification online: it only takes a few minutes and has no impact on your credit score.
Yes. Our online pre-qualification form is quick and secure. It lets you walk in knowing your budget, so your visit stays focused on finding the right vehicle rather than sorting out financing from scratch. One of our finance specialists will follow up with your options before you come in.
Yes, we accept trade-ins of any make or model, even if you decide not to purchase from us. Our appraisals are fair and market-based. You can get an estimate online before you come in, and we'll also buy your vehicle outright if you'd prefer that over applying it to a new purchase.
Appointments are strongly recommended and can be scheduled online 24 hours a day through our service scheduling page. Walk-ins are welcome for minor services when availability allows, but an appointment ensures the right technician and parts are ready for your specific vehicle, which means a faster turnaround for you. Hometown Heroes Program members receive next-day service priority.
Yes. Our service center uses only genuine GM OEM (Original Equipment Manufacturer) parts. These parts are engineered specifically for your Cadillac and preserve your factory warranty in a way aftermarket alternatives cannot. Our parts department can also order parts directly for customers who prefer to handle their own repairs.
Yes. Our service center is equipped to handle all Cadillac electric vehicle models, including the LYRIQ, OPTIQ, and VISTIQ. Our technicians receive ongoing training specific to Cadillac's EV lineup, so your electric vehicle gets the same factory-certified attention as any other model we service.
Loaner vehicles are available for qualifying repairs. Please mention your need when scheduling your appointment so we can confirm availability. A courtesy shuttle is also available. We also offer vehicle pickup and delivery service to local military bases for qualifying Hometown Heroes Program members.
Sales: Monday through Friday 9:00 AM to 7:00 PM, Saturday 9:00 AM to 6:00 PM, Sunday Closed. For the most current service and parts department hours, visit our Contact page or call us directly. Sales: (850) 344-1496 | Service: (850) 344-1908 | Parts: (850) 244-5165.
Yes. Step One Cadillac Fort Walton Beach is part of Step One Automotive Group, which is family owned and operated. That means the people making decisions about how we treat customers and invest in this community are the same people who are here every day. It's a meaningful difference in how we operate compared to large corporate dealer networks.
Our primary service area covers Fort Walton Beach, Destin, Niceville, Crestview, Navarre, Pensacola, and communities throughout the Florida Panhandle. Customers regularly travel from across Northwest Florida and beyond for our vehicle selection, service quality, and the Hometown Heroes Program. If you're unsure whether we serve your area, give us a call and we'll sort it out.
We're located at 329 Miracle Strip Pkwy, Fort Walton Beach, FL 32548. You can find us on Google Maps or visit our Contact page for full directions. Give us a call at (850) 344-1496 and we'll help guide you in.
The complete Cadillac lineup, the Step One Forever Warranty, the Hometown Heroes Program, competitive financing for all credit situations, and factory-certified service. All in Fort Walton Beach, serving the entire Emerald Coast. We look forward to helping you find your next vehicle.